Privacy Policy

Effective Date: 23rd March 2025

Welcome to Habourside Flowers (“we,” “our,” or “us”). We are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your information when you use our website to purchase flowers and related products.

Information We Collect

We may collect and process the following types of personal data:

Personal Identification Information: Name, email address, phone number, and billing/delivery address.
Payment Information: Payment card details and transaction information.
Account Information: Username, password, and account preferences.
Usage Data: IP address, browser type, and device information.

How We Use Your Information

We use your data to:

Process and deliver your orders.
Communicate with you about your orders and customer service inquiries.
Send you promotional emails and offers (if you have opted in).
Improve our website and user experience.
Comply with legal obligations.

Legal Basis for Processing

We process your personal data based on one or more of the following legal grounds:

Performance of a contract.
Compliance with legal obligations.
Legitimate interests.
Your consent (for marketing purposes).

Sharing Your Information

We may share your data with:

Payment processors to complete transactions.
Delivery partners to fulfill your orders.
Service providers who support our website and operations.
Legal authorities when required by law.

Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, or loss.

Your Rights

Under the UK General Data Protection Regulation (UK GDPR), you have rights regarding your personal data, including:

Access to your data.
Rectification of inaccurate data.
Erasure of your data.
Restrict or object to processing.
Data portability.
Withdraw consent (where applicable).

To exercise your rights, contact us at admin@harboursideflowers.co.uk.

Retention of Data

We will retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, including legal and accounting requirements.

Cookies

We use cookies to improve your browsing experience. Please refer to our Cookie Policy for more details.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Habourside Flowers Ltd
Old Workshop, St Peters Road, Hayling Island, PO11 0RX
admin@harboursideflowers.co.uk